Wood County is an Equal Opportunity Employer (M/F/D/V).

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Residential Aides - Casual
Location:WC Annex NW MSFLD
FT/PT:Casual - up to 1,200 hrs/year
Deadline to apply:06/19/2023
Hiring Range:$17.99 - $20.56 / hr
Job Responsibilities:
In an effort to keep all staff and residents safe, and per CMS requirements and Wood County Policy, all newly hired employees whose primary location is at Norwood Health Center are required to have received the last dose of an FDA-approved COVID-19 vaccination before beginning employment within the facility.

The Wood County Human Services Department has great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. If you have a background in Human Services or a like profession and a passion to help the members of our community, please consider joining our team! 

Casual positions, hours and days vary.

Provides monitoring and support to clients staying at the Bridgeway Crisis Stabilization Community Based Residential Facility (CBRF) for short term stabilization. Support and monitoring includes individual work on symptom management techniques, working through individual safety plans, linking to community resources, independent living skills training, and monitoring self-administered medications.  Writes progress notes and other record keeping to maintain required documentation for each client.  
Provides backup support to Crisis Intervention Team and the Crisis Line Services. 


1. Complete admission process and evacuation assessment. Complete Assessment and Response Plans; chart in resident files; and complete discharge/transfer process. Document and report pertinent information to residents’ treatment team and Crisis staff. Other documentation as per assignment.
2. Store, chart and monitor residents’ self-administered medications as per State Regulations.  Work with Medical Director or other designated medical staff in regards to residents’ physical examinations and medication needs. Administer drug testing, as necessary. Refer for medical clearance as needed
3. Teach and facilitate independent living skills to residents, (i.e., menu planning, shopping, and meal preparation; stocking supplies; doing laundry and other household chores).  Teach residents money management, communication skills, educational and vocational skills and how to interview for a job. Interact with clients and families.
4. Transport clients to appointments, meetings and social functions when staffing allows. Monitor visiting hours. Conduct fire drills. Perform first aid, as required. Perform housekeeping chores.  Perform daily house checks to maintain licensing requirements as well as ensure a safe environment for clients. Other CBRF general/daily duties, as assigned.
5. Responsible to know and practice the Safety policies of Wood County. Perform all job tasks in a safe and prescribed manner. Use supportive and de-escalation strategies to support clients in distress or experiencing agitation.  

1. Be available and prepared to answer and respond to information/crisis telephone calls when scheduled. Become DHS 34 Crisis Certified to assist Crisis Team with assessment and response plans.  
2. Via telephone and in person, provide individuals with information on and make referrals to community resources; conduct supportive and crisis stabilization services; utilize appropriate de-escalation techniques and re-direction; provide case follow-up as necessary.
3. Attend staff meetings, in-services, training, and conferences as required.
4. Be familiar with and follow established department policies and procedures; shall be familiar with State and Federal Regulations pertaining to emergency mental health services and Community-Based Residential Facilities and other regulations as required.
5. Maintain computerized client records, (i.e., telephone logs, Emergency Financial Assistance Program, data cards, etc.).  Must be able to type, edit, and search records and resource directory on computer.
6. Other duties as assigned.

Job Qualifications:
High school diploma or the equivalent is required. Must be 18 years old. At least one year of experience in mental health, crisis, or other human services type settings is preferred. Basic, everyday living skills are needed, as is the ability to understand and follow oral and written directions. Reading, writing, adding, and subtracting is needed for completing resident forms, ordering supplies, monitoring medications, assessing reports, and documenting client contact. Ability to function calmly in potentially high risk (e.g., high suicide risk callers) situations.  

A Residential Aide is required to complete a specific set of trainings, some prior to assuming any job responsibilities (e.g., universal precautions, Medication Administration); other trainings to be completed within 90 days after starting employment, e.g., fire safety, first aid and procedures to alleviate choking (Adult CPR may also be required); and the balance within six (6) months of starting employment, (e.g., client-related training (resident rights, recognizing and responding to challenging behaviors, dietary, etc.); and crisis stabilization/mental health specific training to give some examples. This is not intended to be a complete list.

Prior to assisting with crisis intervention telephone responsibilities, must successfully complete departmental training in the areas of telephone counseling techniques, case assessment, resource identification, computer utilization, the ability to track calls, and Crisis Intervention policies and procedures, and demonstrate competencies in these areas. Complete DHS 34 Crisis Core Certification classes.

Basic office equipment used:  telephone, computer, facsimile (FAX) machine, copy machine, adding machine.