Wood County is an Equal Opportunity Employer (M/F/D/V).

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FSET Case Manager
Location:River Block Building - WR
FT/PT:Full-time 38.75hrs/week - WRS Eligible
Deadline to apply:06/05/2023
Hiring Range:$25.13 - $28.72 / hr
Job Responsibilities:
The Wood County Human Services Department has great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. If you have a background in Human Services and a passion to help the members of our community, please consider joining our team! 

In addition to who we are, Wood County team members are offered competitive salaries, flexible schedules, and excellent benefits including:
*Health Insurance - we offer low premiums and low deductibles, with excellent coverage!
*Dental Insurance
*Vision Insurance
*Wisconsin Retirement System (WRS) - This is one of the best-funded public pension plans in the U.S.!
*457 deferred compensation plan
*On-Site Training and Continuing Education Credits
*Vacation and Sick Time - Start accruing for both on your first day!
*Paid Holidays
*Call Time
*Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
*Life Insurance
*Short and Long-Term Disability
*Wellness Incentive Plan 
*Public Student Loan Forgiveness (PSLF) program


The Wood County Human Services Department has an opening for a full-time (.97 FTE) FSET Case Manager Position. The primary responsibility of this position is to perform intensive case management services to assess the needs, strengths, and barriers of Food Share Employment and Training (FSET) Program participants. Work collaboratively with participants to develop a plan that works to assist them in reaching their education and employment goal(s). 

No supervisory responsibility.


1. Provide case management services including locating, managing, coordinating and monitoring all services and informal community supports needed by FSET participants.  Services include assessment, case planning, monitoring, review, advocacy and referral. 
2. Case management activities provided through the team approach are:
    a. Summary and analysis of subjective and objective data through individualized assessment.
    b. Planning of appropriate activities to address the assessment results.
    c. Determining the intervention strategies that will address the identified needs and goals.
    d. Implementation of the plan and intervention strategies.
    e. Ongoing progress monitoring and evaluation of the individual’s identified goals and employment plan.
3. Ability to motivate others towards achieving their personal goals.
4. Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear sense of boundaries.
5. Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.
6. Provide holistic and comprehensive case management services to all participants. Including: intake assessment, benefit assessment, goal setting, long and short-term case plan development, progress monitoring, advocacy and referral. 
7. Excellent written and verbal communication skills, ability to establish rapport with participants and Income Maintenance staff.
8. Promote a strong sense of and respect for confidentiality, involving both clients and fellow employees.
9. Develop relationships with local employers to understand in-demand jobs and assist program participants in gaining employment. 
10. Assist participants in completing job applications, writing a resume and documenting work history. 
11. Develop workfare site and work experience sites, monitoring participation in both programs. 
12. Develop relationships with community service providers to ensure duplication of services does not occur. Work collaboratively with providers to provide successful outcomes for participants.
13. Responsible to know and practice the Safety policies of the County.  Perform all job tasks in a safe and prescribed manner.


1. Promote participant self-sufficiency and upward movement in the work world through training, education and counseling to encourage job retention and goal achievement.
2. Promote strategies that will reduce the recidivism rate of FSET participants losing FoodShare benefits.
3. Any other duties as may be assigned.
Job Qualifications:
High School diploma as well as a Bachelor’s Degree in Behavioral Science or Human Services field.  Knowledge of human behavior, motivation, crisis intervention, family and group dynamics, money management, and organizational skills are necessary.  Interviewing and assessment skills are required.  Requires working independently with a strong sense of focus, while being task-oriented, and possessing non-judgmental, open personal qualities, and a clear sense of boundaries.  Participation in State or Agency training is required.  Basic everyday living skills are needed, as is the ability to understand and follow oral and written directions.  Must possess excellent written and verbal communication skills; ability to establish rapport with participants and Income Maintenance staff.  Reading, adding, and subtracting skills are needed.  Must have access to transportation to travel to various work sites.

Basic office equipment used:  copy machine, personal computer and printing equipment, FAX machine, calculator, and telephone.