WHO WE ARE:
The Wood County Human Services Department has great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments.
WHAT WE OFFER:
In addition to who we are, Wood County team members are offered competitive salaries, flexible schedules, and an excellent benefits, including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Wisconsin Retirement System
- 457 deferred compensation plan
- Vacation and Sick Time, start accruing on your first day!
- Holiday Pay
- Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
- Life Insurance
- Short/Long Term Disability
- Wellness Program
- Public Student Loan Forgiveness (PSLF) Program
CURRENT OPPORTUNITY TO JOIN OUR TEAM:
The Wood County Human Services Department, has an opening for an Administrative Assistant position. This will be a full-time (.97 FTE) position. The primary responsibilities are set forth below. The work is performed under the immediate direction of the Support Services Manager with additional oversight.
This position is responsible for providing customer service and support primarily to Family Services and Community Resources programs. Work directly with Energy Assistance, Economic Support, FoodShare Employment and Training Specialists (FSET), Family Services caseworkers and their clients. Greet and check in Human Services clients in a polite and friendly manner. Receive and scan time sensitive confidential documents for department and regional programs, compile end of month reports, and provide administrative support to various Human Services programs and staff.
A. ESSENTIAL FUNCTIONS
1. Provide a positive presentation in a polite and friendly manner. Answer telephones; screen and direct adult protection, child protection, and other agency and community programs calls, clients, and visitors to Family Services workers and other program staff. Handle routine inquiries from public and staff, direct clients to appropriate staff members.
2. File documents and records as appropriate, use electronic scanning software integration with client records and other applications
3. Receive confidential documents from clients for Economic Support, and the FSET Program, search and scan into the state database, label with appropriate codes, case numbers, date stamp; log all scanning. Accept Energy Assistance applications ensure documents are complete, scan to caseworkers, notifying if clients are in crisis.
4. Accept payments and issue receipts. Ensure all items of monetary value are secure. Receive Transportation money daily from bus drivers; verify amounts are accurate, work with staff to transport the money in a secure and timely manner.
5. Open and process incoming and outgoing mail and certified letters.
6. Assist with special projects for the department and regional program managers including mass mailings, designing brochures, regional training manuals and surveys.
7. Distribute Emergency FoodShare EBT and gas cards to clients, record all cards issued. Assist with documentation of UA Drug testing appointments, scan when appropriate.
8. Reconcile, inventory, compile and submit monthly and quarterly reports for Drug Testing, Overpayments, Quest Log, Emergency Food Share EBT, gas/credit cards and vouchers that are received/distributed.
9. Provide administrative support for department; providing direct assistance to staff and clients as required.
10. Responsible to know and practice the Safety policies of the County. Perform all job tasks in a safe and prescribed manner.
11. Must be familiar with and exemplify the Wood County Core Values and serve with courtesy and respect in accordance with the Wood County Code of Conduct.
B. OTHER JOB DUTIES
1. Attend Department and Division meetings.
2. Promote the Mission, Vision, and Values of the Department.
3. Other duties as may be assigned.
Associate Degree in Business, Administrative Assistant, Human Services, or similar preferred; or three (3) years administrative/business or similar work experience required. Typing skills of 45 w.p.m. preferred. Ability to accurately operate a computer and software, and other equipment as specified, and to learn any upgrades and changes which may occur. Basic everyday living skills are needed, as is the ability to understand and follow oral and written directions. Reading and writing, adding and subtracting skills are necessary to communicate orally and in writing (prepare reports, take messages, schedule appointments and collect payments). Ability to work independently with minimal supervision, prioritize task, work efficiently, remain flexible under pressure and meet time constraints. Maintaining confidentiality is critical. Ability to work effectively with co-workers, and is always congenial with the general public.
Basic office equipment used: computer and email, printer, scanner, FAX machine, copy machine, calculator, and multi-line telephone.