WHO WE ARE: The Wood County Human Services Department has great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. If you have a passion to help the members of our community, please consider joining our team! WHAT WE OFFER: In addition to who we are, Wood County team members are offered competitive salaries, flexible schedules, and an excellent benefits, including: -Health Insurance - we offer low premiums and low deductibles, with excellent coverage! -Dental Insurance -Vision Insurance -Wisconsin Retirement System (WRS) - Build your future, consistently recognized as one of the country's top public retirement plans. -457 deferred compensation plan -On-Site Training and Continuing Education Credits -Vacation and Sick Time - Start accruing for both on your first day! -Paid Holidays -Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses -Life Insurance -Short and Long-Term Disability -Wellness Incentive Plan -Public Student Loan Forgiveness (PSLF) programCURRENT OPPORTUNITY TO JOIN OUR TEAM: The Wood County Human Services Department, has an immediate opening for a Economic Support Supervisor. The purpose of the position in this classification is to supervise, direct and coordinate economic support program services and staff including eligibility determinations. The work is performed under the direction of the Human Services Director.
RESPONSIBILITIES A. ESSENTIAL FUNCTIONS
1. Supervises economic support operation and administration across the Northern Income Maintenance (IM) Consortium to ensure prompt service and compliance with internal control, policies, and procedures. Interprets and disseminates state policies and procedures. Directs use of various state and county computer programs.
2. Coordinates completion of need determinations to establish client eligibility for economic support programs such as Medicaid/BadgerCare, childcare assistance, energy assistance, Medical Assistance (MA), food share, General Relief (GR), emergency assistance employment programs, and others designated by federal, state, or county mandates.
3. Supervises and directs staff activities. Responsible for working collaboratively with the Human Services Director in hiring, discipline, termination, and other personnel actions. Coordinates, schedules, assigns, reviews, monitors, and valuates cases for program compliance. Provides guidance and support to staff. Assists staff regarding special case problems. Evaluates assigned staff work performance. Identifies training needs for new and existing staff and coordinates training and orientation.
4. Acts as Economic Support liaison to other social service agencies, child support functions, state agencies, Social Security, Veteran’s Services, Department of Vocational Rehabilitation, and other community resources.
5. Provides information regarding Northern IM Consortium program to clients, the general public, community groups, county and municipal officials, and attorneys.
6. Reviews reports. Prepare reports required by state and federal authorities.
7. Assists the Director in the development of policies, procedures, staffing, eligibility, worksites, community, and regional interaction in response to Economic Support.
8. Represents the Northern IM Consortium at state administrative hearings.
9. Evaluates cases for suspected client fraud and prosecution potential. Appears at court proceedings on behalf of the Northern IM Consortium.
10. Directs clerical staff activities related to economic support. Assures that basic services are provided promptly and efficiently.
11. Coordinates issue resolution meetings within the unit and partner agency staff.
12. Supports the mission, vision, and value statements of the Human Services Department and works toward stated goals.
13. Monitors the Northern Income Maintenance Consortium’s Call Center, as part of the Call Center Leadership team.
14. Monitors and directs daily workflow for the Northern Income Maintenance Consortium.
15. Responsible to know and practice the Safety policies of the County. Perform all job tasks in a safe and prescribed manner.
16. Must be familiar with and exemplify the Wood County Core Values and serve with courtesy and respect in accordance with the Wood County Code of Conduct.
Additional Tasks and Responsibilities
While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this classification and may also be performed by other unit members.
1. Monitors recovery of inappropriately issued benefits.
2. Computes and recovers casualty claims.
3. Approves time and attendance data.
4. Coordinates issue resolution meetings with department and partner agency staff.
5. Any other duties as may be assigned.
EXPERIENCE, TRAINING, QUALIFICATIONSAssociate or Bachelor’s degree related to Human Services and four years’ economic support worker experience required. Any combination of experience and education that prepares candidates for the position will be considered. This position may require travel to and from other locations. Individual may use personal vehicle or other means of reliable transportation.
