Employment

WHO WE ARE:
Wood County Norwood Health Center has a great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. If you have a background in administrative support and a passion to help the members of our community, please consider joining our team! 

WHAT WE OFFER:
In addition to who we are, Wood County team members are offered competitive salaries, flexible schedules, and excellent benefits, including:
*Health Insurance - we offer low premiums and low deductibles, with excellent coverage!
*Dental Insurance
*Vision Insurance
*Wisconsin Retirement System (WRS) - This is one of the best-funded public pension plans in the U.S.!
*457 deferred compensation plan
*Vacation and Sick Time - Start accruing for both on your first day!
*10 Paid Holidays
*Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
*Life Insurance
*Short and Long-Term Disability
*Wellness Incentive Plan
*Public Student Loan Forgiveness (PSLF) program

Purpose of Position
This position supports the daily operations of the Norwood Health Center’s main lobby and phones by providing exceptional customer service, managing communication workflows, and maintaining an organized front desk environment. This position greets and directs visitors, coordinates the flow of information, manages calls, maintains essential reports and logs, and assists staff, patients, and clientele while upholding all Norwood Health Center and Wood County policies.

Essential Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
Phone and Communication Support
1.    Operate the phones efficiently, directing all incoming calls promptly and accurately.
2.    Take complete and accurate messages when calls cannot be connected and deliver them to appropriate staff.
3.    Assist staff and patients in placing outgoing calls.
4.    Notify maintenance or management immediately when any phone system problems occur.

Lobby Operations and Visitor Management
5.    Monitor the lobby area and serve as the primary point of contact for visitors.
6.    Greet, screen, and direct visitors to appropriate areas, ensuring staff are notified prior to visitor entry into the facility.
7.    Observe lobby activity, including residents, and report concerns to appropriate staff members.
8.    Maintain a neat, clean, and orderly lobby and reception area; report housekeeping issues as needed.

Administrative and Clerical Support
9.    Sort and distribute facility mail daily.
10.    Maintain and distribute daily, weekly, and monthly reports, logs, and related documentation.
11.    Check in outpatient appointments and distribute any necessary paperwork.
12.    Perform general clerical tasks including sorting, calculating, collating, stapling, proofreading, and related duties.
13.    Use effective interpersonal communication to foster cooperative working relationships.
14.    Follow established department policies and procedures to support efficient lobby and organizational operations.

Vehicle Key and Log Management
15.    Maintain control of facility vehicle keys and handicap tags.
16.    Manage the vehicle sign out sheet and mileage documentation.

Attendance and Professional Expectations
17.    Report to work on time and as scheduled, allowing for smooth communication between daytime and evening reception staff.
18.    Notify the Health Information Supervisor of absences with sufficient notice to allow substitute scheduling.
19.    Attend mandatory training sessions and maintain required competencies.
20.    Responsible to know and practice the Safety policies of the County. Perform all job tasks in a safe and prescribed manner.
21.    Must be familiar with and exemplify the Wood County Core Values and serve with courtesy and respect in accordance with the Wood County Code of Conduct.

Additional Tasks and Responsibilities
These tasks are necessary for the operation of the department but are not essential duties and may be performed by other staff members:
22.    Participate in staff development and in-service training sessions as assigned.
23.    Provide additional clerical or departmental support as needed.
24.    Any other duties as may be assigned.

Minimum Training and Experience Required to Perform Essential Job Functions

Education and Experience
•    High school diploma or equivalent required.
•    At least one year of clerical experience is preferred.
•    Previous reception and/or telephone system experience preferred.
•    Ability to maintain a pleasant and professional demeanor at all times.
•    Knowledge of computer data entry and ability to work independently with minimal supervision.
•    Accuracy, concentration, and flexibility in completing tasks.
•    Strong listening, written, and verbal communication skills, including correct grammar, punctuation, and English usage.

Physical Requirements of Essential Functions
•    Ability to sit for extended periods and operate office equipment and computers.
•    Frequent transition between sitting and standing positions.
•    Occasional bending, lifting, carrying, and reaching when distributing mail or maintaining files.
•    Frequent repetitive hand and finger movement when typing.
•    May require use of a headset or earpiece.
•    Ability to communicate clearly and understand spoken information.
•    Near and far vision required for daily responsibilities.​